APO Phone System

Using The Phones

• placing a call
• receiving a call
• hold
  
• transferring a call
  
• parking and paging
• retrieve parked call
  
• managing voice mail
• minimum setup
  

Placing a Call

There are 2 ways to place a call, handset and handsfree.

• pickup handset and dial the number ending with a # or a ✓.
  
• dialing the number without picking up the handset goes to the speaker phone.  Dial the number ending with a # or a ✓.

After dialing the number, dialing a # or ✓ ends the string and places the call.

• 3 digit numbers are extensions
• employees are in the 100-199
  
• custom extensions are 200-299
  
• 7 digit local numbers are prefixed by the PBX with 1-575- before dialing.
• 10 digit long distance numbers are prefixed by the PBX with 1- before dialing
• 11 digit numbers are passed unchanged

Receiving a Call

Call Hold

        Push this button to put a call on hold.  There are 3 lines on the phone.  Putting a call on hold flashes a green LED for the hold line.  To pick that line back up, push the button with the flashing LED.  To call on the other two lines, select an unused line and place a call.  Selecting another line puts a call on hold.

Call Transfer

        There are 2 types of transfer:

• Attended Transfers - Push the transfer button and wait for dialtone.  Enter extension or phone number with a #.  The other end will answer and you announce the transfer.  Then push the transfer button again.
• Un-Attended Transfer - The same as attended, but do not use the # with the dialed extension.  Pushing the transfer button the second time will forward the call to the extension without your input.

Another way to transfer calls is to use the softkeys on the LCD screen bottom when you are handling a call.  Here is more help.

Call Parking and Paging

This uses the LCD screen and buttons around the screen to make choices.  The first screen should have the extension for this phone and in the bottom left a "Parking" choice.  Select "Parking".  The call will be parked and the lot number announced.  Then, use the LCD screen to select the next display, and choose the page that you want to make.  You have a choice between the site and the different projects.

Retrieving Parked Call

This uses the LCD screen and buttons around the screen to make choices.  The first screen should have the extension for this phone and in the bottom left a "Parking" choice. If you are not on a call, selecting "Parking" and will give the list of parked calls. Select the parking slot that is your call.

Managing Voice Mail

There are several ways to access your email.

• email - phone messages are emailed to you
• from the phone - push the button to access your mail from the phone.
  
• from a web browser on site, you can go to http://pbx.apo.nmsu.edu/ucp/ and use the User Control Panel.  The default user and password are the extension.  If you want your phone settings secure, you want to at least visit this page and change the password.
  

Minimum Setup

    Your phone extension has a number of settings accessible through the User Control Panel.  The default user and password is the extension number.  You may want to change the password to prevent unauthorized access. Here is a video showing UCP's features.

References

• Phone quick reference - quick start guide
  
• UCP video tutorial
• Phone video tutorial
• APO Phone Manual
• User Control Panel
• APO IP PBX System